Cancellation & Refunds

1. If the coach can't take your session

You pay when you request a session. If the coach declines, or doesn't confirm within 24 hours, you are refunded in full — no action needed on your part.

2. Cancelling a booking yourself

You can cancel an upcoming booking from your bookings page up to 48 hours before the session starts, for a full refund.

Within 48 hours of the session, self-service cancellation is no longer available — if something has gone wrong, use "report a problem" on the booking and our team will look at it individually.

3. How refunds are processed

Refunds are always made in full to the original payment method. They are processed manually by our team via our payment provider and typically appear within 5–10 working days depending on your bank.

4. Problems with a completed session

If a session went ahead but something was wrong, report it from the booking. Reports open a dispute that our team reviews; where a refund is appropriate it is processed the same way as above.